FAQ
1. How do I place an order?
To place an order, simply browse our website, select the desired products, and follow the checkout process. Make sure to provide accurate shipping and payment information.
2. Can I modify or cancel my order?
Once an order is placed, it cannot be modified. If you need to cancel, please contact our customer service team immediately.
3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards and other secure online payment options. Details are provided during the checkout process.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. Use the provided tracking number to monitor the status of your delivery.
5. What is your return policy?
Please refer to our Refund and Return Policy for detailed information on returns and refunds.
6. Do you ship internationally?
Yes, we offer international shipping. Customs and import duties may apply, and delivery times can vary.
7. How can I contact customer service?
You can reach our customer service team via email at help@jaynato.com or by calling our hotline at +234 816 996 1944 or +234 803 570 7378.
8. Are your hairs tangle-free?
Yes, we are committed to offering tangle-free hairs. Our hairs are directly from Vietnam.
9. What should I do if I receive a damaged or incorrect item?
Contact our customer service team within 14 days of receiving the order, and we will assist you in resolving the issue.
10. How can I stay updated on promotions and new products?
Subscribe to our newsletter during checkout or on the website to receive updates on promotions, new arrivals, and exclusive offers.If you have any additional questions, feel free to contact us. We're here to help!
To place an order, simply browse our website, select the desired products, and follow the checkout process. Make sure to provide accurate shipping and payment information.
2. Can I modify or cancel my order?
Once an order is placed, it cannot be modified. If you need to cancel, please contact our customer service team immediately.
3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards and other secure online payment options. Details are provided during the checkout process.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. Use the provided tracking number to monitor the status of your delivery.
5. What is your return policy?
Please refer to our Refund and Return Policy for detailed information on returns and refunds.
6. Do you ship internationally?
Yes, we offer international shipping. Customs and import duties may apply, and delivery times can vary.
7. How can I contact customer service?
You can reach our customer service team via email at help@jaynato.com or by calling our hotline at +234 816 996 1944 or +234 803 570 7378.
8. Are your hairs tangle-free?
Yes, we are committed to offering tangle-free hairs. Our hairs are directly from Vietnam.
9. What should I do if I receive a damaged or incorrect item?
Contact our customer service team within 14 days of receiving the order, and we will assist you in resolving the issue.
10. How can I stay updated on promotions and new products?
Subscribe to our newsletter during checkout or on the website to receive updates on promotions, new arrivals, and exclusive offers.If you have any additional questions, feel free to contact us. We're here to help!